Membership Questions

I have a suggestion, who should I tell?
We really appreciate feedback and always share it with our team.  Some of our best features have come from our members, so please send us your ideas by usin...
Wed, 4 Mar, 2015 at 12:25 PM
Why do I need to provide a credit card to set up an account?
We ask you for your credit card information during the registration process so that we can verify your identity. This information also prevents interrup...
Mon, 29 Aug, 2016 at 1:16 PM
What are the different membership plans?
We have a Basic, Premium, College Accelerator, and Teacher's Edition membership plans to choose from.  Each plan is composed of different features tail...
Tue, 14 Jul, 2015 at 3:26 PM
What payment options do you accept?
We currently accept Visa, MasterCard, Discover, American Express and Paypal. Unfortunately, we do not accept pre-paid or gift cards.
Mon, 29 Feb, 2016 at 2:17 PM
Do I have a contract with a monthly membership?
Nope!  These memberships are truly month-to month.  You can cancel your membership at any time from your dashboard.  If you have already started your monthl...
Wed, 7 Jan, 2015 at 9:38 AM
Can I upgrade/downgrade my membership plan?
Yes, upgrading your membership plan is easy and can happen at any time.  You can do this within your dashboard.  Here are the steps: Log into your ...
Mon, 29 Aug, 2016 at 1:19 PM
How does billing work for upgrading/downgrade membership editions?
Upgrading/downgrading your membership plan is easy and can happen at any time. You can do this within your dashboard. Once your membership type is upgrade...
Wed, 26 Jul, 2017 at 11:47 AM
How can I unsubscribe from my subscription?
Canceling your membership is easy. Just follow these steps: Click this link to access our cancellation page:
Mon, 29 Aug, 2016 at 4:15 PM
How can update/change the email address associated with my account?
Changing/updating the email address associated with your account can easily be done on your dashboard.  Please follow the steps below:   1....
Tue, 2 Jun, 2015 at 9:53 AM
How do I change my password?
You can change your password at any time. Just follow these steps: Login on the homepage: On your ...
Fri, 5 Jun, 2015 at 10:58 AM