Study.com courses can be shown on multiple types of transcript: an ACE transcript (from the American Council on Education, using the Credly platform), an Excelsior University OneTranscript, or a transcript directly from Study.com.


You can submit your transcript request in one of two ways:

  • The online request form at this Smartsheet link: https://app.smartsheet.com/b/form/c13782d6b6794a7aa5a8612a9e61bbd7 (This is only for the "direct from Study.com" transcript type, not the ACE type.)
  • The in-site request form on Study.com.  The in-site method allows for faster processing. Please use it if possible. (This method is for any type of transcript.)
    • For this method, you log in at the student log-in page. https://study.com/academy/login.html 
    • The log-in link in the top corner of this page is just for Study.com support team members and will not work for you. 

UPDATE, December 13, 2024: If you are unable to submit your request with the in-site request system, or if you do not receive a confirmation email, then please try one of these work-arounds:
  • Clicking into both the "Email" option and the "Physical Mail" option and entering address data for both. When both are present, we send to only the Email option. 
  • Using this alternate request form on Smartsheet.com

The in-site request form can be found in different ways, depending on your account status. 

Active account (College Saver or Premium)

Active Account (Basic) 

  • Visit the Manage Membership page within your Study.com account. Scroll down below the "Change Plan" section, to find and click on the transcript request link. Look for the text that says "Request your transcript." You DO NOT need to change your plan. 


Canceled Account

  • Log into your account at the student log-in page: https://study.com/academy/login.html

  • Scroll down BELOW the "Reactivate" button, to find and click on the transcript request link. Look for the text that says "Request your transcript." You DO NOT need to resume your account.
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Paused Account

  • Log into your account at the student log-in page: https://study.com/academy/login.html

  • Scroll down BELOW the "Resume your account" section to find and click the "Need to request your transcript? Click here." link at the bottom of the screen. You DO NOT need to resume your account.
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What Next?

If you choose the direct from Study.com type, filling out this form is all you need to do. We'll take care of the rest. 


If you choose the Excelsior University OneTranscript service, you must request a "direct from Study.com" transcript with the destination listed as Excelsior University. You must also visit the Excelsior University OneTranscript service page and complete the process described there. 


If you choose the ACE/Credly transcript type, you will need to watch for an email from Credly which will tell you how to claim your badge for the course. Then, you will need to submit another request, on the Credly website, to get your transcript sent to your school. You can visit this page on the Credly website for information about that process. Your Credly transcript will not arrive if you do not complete these steps. Study.com cannot complete them for you. 

 



Transcript FAQ


Can my transcript show a letter grade?

The ACE/Credly and Excelsior OneTranscript transcript types can show only Pass/Fail grading.

The "direct from Study.com" transcript type can show the following grade types:

  • Percentage with Letter (for example, "93 pct, A")
  • Percentage with Pass/Fail (for example, "Pass, 93 pct")
  • Pass/Fail alone (for example, "Pass")

If you request a transcript to go to a partner school, we will automatically use that partner school's preferred grade type. If you request a transcript for a non-partner destination, you will be able to choose which grade type you want shown. 

What are the options for transcript delivery?

At this time, Study.com cannot use Parchment or any other secured electronic transcript delivery service. We offer the following delivery options:

  • Emailed PDFs.
  • Paper mail.


How long does it take to get an "ACE/Credly" transcript?

After you take your exam and submit any papers, please expect the following turnaround process:

  • 1-2 WEEKS for your final grade to be posted.
  • You Must Submit the transcript request form and select "ACE/Credly" for transcript type.
  • 1 HOUR or Less to receive the instruction emails from Credly. Check your spam folder.
  • You Must Create a Credly Account and claim your badges.
  • You Must Complete a Credly transcript request, as described on this page on the Credly website.
  • 1 HOUR or Less for your Credly transcript to be emailed out.
  • 1-3 WEEKS for your college to add the new courses to your record.


How long does it take to get a "direct from Study.com" transcript sent by email?

After you take your exam and submit any papers, please expect the following turnaround process:

  • 1-2 WEEKS for your final grade to be posted.
  • You Must Submit the transcript request form.
  • 1-3 BUSINESS DAYS for your transcript to be created and emailed out to you and your college/university.
  • 1-3 WEEKS for your college to add the new courses to your record.

How long does it take to get a "direct from Study.com" transcript sent by paper mail?

After you take your exam and submit any papers, please expect the following turnaround process:

  • 1-2 WEEKS for your final grade to be posted.
  • You Must Submit the transcript request form.
  • 1-3 BUSINESS DAYS for your transcript to be created. A copy will be emailed to you.
  • 3-5 BUSINESS DAYS for processing before the paper transcript goes into the mail.
  • 1-2 WEEKS for delivery by USPS first class mail.
  • 1-3 WEEKS for your college to add the new courses to your record.


How long does it take to get the "Excelsior OneTranscript" transcript?


This transcript type has multiple steps. 

  • Your "direct from Study.com" transcript must be sent to Excelsior University via paper mail. This process uses the same timeline as any other "direct from Study.com" transcript.
  • You must complete the transcript service application process with Excelsior University. 
  • After receiving your transcript service application and your Study.com transcript, Excelsior University needs to create and send your transcript. Study.com does not have information about the turnaround time expectation for this step.


What is Credly?

 

Credly is a digital credential company that’s partnered with ACE to provide digital badges for learners who have completed ACE recommended courses.


Can my transcript be expedited?

We cannot guarantee expedite requests. If you have an upcoming deadline and wish to request expedited handling, email [email protected], using the subject line Transcript Expedite Request, after you have completed the exam and any projects.  In that email, tell us the destination and the deadline.  

Can PDF transcripts be password-protected?

Yes, we can password-protect transcripts. That requires special setup on our end, besides the regular transcript request form. If your school does not appear in the list below, please email [email protected], using the subject line Transcript with Password, before you submit the transcript request form. You will need to wait to receive confirmation that the setup is complete, before you submit your request. 


Password protection is already enabled for:

  • American College of Education
  • Capella University
  • Champlain College
  • New England Institute of Business at Cambridge College
  • Norwich University

What kind of transcript does my school need?

Here are lists of the schools whose transcript preferences we know. If your school is not listed below, we recommend that you ask an academic advisor or registrar at your school.

Paper Mail, ONLY to specified destination

  • Charter Oak State College


ACE/Credly Electronic Transcript Preferred; Paper Mail is Also an Option, ONLY to specified destination

  • Southern New Hampshire University
  • University of Maryland Global Campus (UMGC)
    • Per UMGC, The Credly option is preferred as it will allow for more expeditious processing/application to a student’s record.  Sending via mail has the potential for delayed processing. 

Paper Mail needed (you can add an email destination for unofficial use)

  • Excelsior University

  • Trident University

 

Emailed PDF, ONLY to specified destination

  • Joyce University of Nursing & Health Sciences (formerly known as Ameritech College of Healthcare)

  • Thomas Edison State University
  • University of Phoenix

Emailed PDF (you can add another email destination)

  • American College of Education

  • American Intercontinental University
  • American Military University
  • American Public University
  • American Sentinel University
  • Ameritech College of Healthcare
  • Ashford University
  • Bellevue University
  • Bergin University of Canine Studies
  • Champlain College
  • Colorado State University Global
  • DeVry University
  • Golden Gate University
  • Grand Canyon University
  • Herzing University
  • International College for Christian Studies
  • Liberty University
  • New England Institute of Business at Cambridge College
  • Nichols College
  • Peirce College
  • Post University
  • Premiere International College
  • Purdue University Global
  • Regent University
  • Rowan University
  • St. Joseph's College of Maine
  • University of Arizona Global Campus
  • University of Maine at Presque Isle
  • University of Massachusetts Global
  • Walden University
  • West Coast University
  • Western Governors University