courses can be shown on three types of transcript: an ACE transcript (from the American Council on Education, using the Credly platform), an NCCRS transcript (from Excelsior College, in partnership with the National College Credit Recommendation Service), or a transcript directly from

You can submit your transcript request in one of two ways:

  • The online request form at this Smartsheet link: (This is only for the "NCCRS via Excelsior" or "direct from" transcript types, not the ACE type.)
  • The in-site request form on  The in-site method allows for faster processing. Please use it if possible. (This method is for any type of transcript.)
    • For this method, you log in at the student log-in page. 
    • The log-in link in the top corner of this page is just for support team members and will not work for you. 

The in-site request form can be found in different ways, depending on your account status. 

Active account (College Accelerator or Premium)

Active Account (Basic) 

Canceled Account

  • Log into your account at the student log-in page:
  • Scroll down BELOW the "Reactivate" button, to find and click on the transcript request link. Look for the text that says "Request your transcript." You DO NOT need to resume your account.

Paused Account

  • Log into your account at the student log-in page:
  • Scroll down BELOW the "Resume your account" section to find and click the "Need to request your transcript? Click here." link at the bottom of the screen. You DO NOT need to resume your account.

What Next?

If you choose the direct from type, filling out this form is all you need to do. We'll take care of the rest. 

If you choose the NCCRS via Excelsior type, there's a paper application form that you will need to download, print out and mail to Excelsior College, along with a payment. You'll find that paper form in the course of filling out our online request form. The paper application form will then tell you what you must do next, to get the transcript sent from Excelsior College to your university. 

If you choose the ACE/Credly transcript type, you will need to watch for an email from Credly which will tell you how to claim your badge for the course. Then, you will need to submit another request, on the Credly website, to get your transcript sent to your school. You can visit this page on the Credly website for information about that process. Your Credly transcript will not arrive if you do not complete these steps. cannot complete them for you. 


What is Credly?


Credly is a digital credential company that’s partnered with ACE to provide digital badges for learners who have completed ACE recommended courses.

Transcript FAQ

What are the options for transcript delivery?

At this time, cannot use Parchment or any other secured electronic transcript delivery service. We offer the following delivery options:

  • Emailed PDFs.
  • Paper mail.

How long does it take to get a transcript?

After you take your exam and submit any papers, please expect the following turnaround process:

  • 1-2 WEEKS for your final grade to be posted.
  • You Must Submit the transcript request form.
  • 1-3 BUSINESS DAYS for your transcript to be created and emailed out.
  • 1-2 WEEKS for delivery, if your transcript is going by paper mail.
  • 1-3 WEEKS for your college to add the new courses to your record.

Can my transcript be expedited?

We cannot guarantee expedite requests. If you have an upcoming deadline and wish to request expedited handling, email, using the subject line Transcript Expedite Request, after you have completed the exam and any projects.  In that email, tell us the destination and the deadline.  

Can PDF transcripts be password-protected?

Yes, we can password-protect transcripts. That requires special setup on our end, besides the regular transcript request form. If your school does not appear in the list below, please email, using the subject line Transcript with Password, before you submit the transcript request form.

Password protection is already enabled for:

  • American College of Education
  • Champlain College
  • New England Institute of Business at Cambridge College

What kind of transcript does my school need?

Here are lists of the schools whose transcript preferences we know. If your school is not listed below, we recommend that you ask an academic advisor or registrar at your school.

Paper Mail, ONLY to specified destination

  • Charter Oak State College

  • Southern New Hampshire University

ACE/Credly Electronic Transcript Preferred; Paper Mail is Also an Option, ONLY to specified destination

  • University of Maryland Global Campus (UMGC)
    • Per UMGC, The Credly option is preferred as it will allow for more expeditious processing/application to a student’s record.  Sending via mail has the potential for delayed processing. 

Paper Mail needed (you can add an email destination for unofficial use)

  • Excelsior College

  • Rowan University
  • Trident University


Emailed PDF, ONLY to specified destination

  • Ameritech College of Healthcare

  • University of Phoenix

Emailed PDF (you can add another email destination)

  • American College of Education

  • American Intercontinental University
  • American Military University
  • American Public University
  • American Sentinel University
  • Ameritech College of Healthcare
  • Ashford University
  • Bellevue University
  • Bergin University of Canine Studies
  • Champlain College
  • Colorado State University Global
  • DeVry University
  • Golden Gate University
  • Grand Canyon University
  • Herzing University
  • International College for Christian Studies
  • Liberty University
  • New England Institute of Business at Cambridge College
  • Nichols College
  • Peirce College
  • Post University
  • Premiere International College
  • Purdue University Global
  • Regent University
  • St. Joseph's College of Maine
  • Thomas Edison State University
  • University of Arizona Global Campus
  • University of Maine at Presque Isle
  • University of Massachusetts Global
  • Walden University
  • West Coast University
  • Western Governors University