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Knowledge base
Getting Started with Study.com
My Account
7
How do I change my password?
How can I cancel my Study.com membership?
How do I change my Study.com email address?
Can I cancel my subscription at any time?
Can I upgrade/downgrade my account at anytime?
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Study.com Courses
2
Who is taking Study.com courses?
How do I report an error in your lesson?
Technical Support
1
If I forgot my password, what should I do?
Ways to Interact with Study.com
3
Copyright inquiries
How can I work for Study.com?
Study.com's AI Assistant
Membership Questions
Payment & Billing
6
How do I update my billing information?
How does billing work if I upgrade or downgrade my membership?
Will I get a refund if I cancel my account?
Can I cancel my Study.com membership before it is charged?
Making Your Study.com Subscription Tax Deductible
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Study.com Membership Plans
2
What are the different Study.com membership plans?
Can I upgrade or downgrade my membership plan?
Study.com College Level Courses
Credit Granting Exams General Questions
3
Is credit earned by exam really transferable?
How else can I use credit earned by exam courses?
About Study.com’s New College Saver Exam Policies
Requesting Transcripts for Study.com Coursework
5
How do I ask my college if they accept credits from Study.com?
What is Difference Between ACE and NCCRS credits?
How do I request a transcript from ACE?
How Do I Request a Transcript from the National College Credit Recommendation Service (NCCRS)?
How Do I Request a Transcript from Study.com?
Earning College Credit
7
Upcoming Changes to Credit-Granting Courses
How long does it take to complete a college level course?
How can I earn college credit?
What type of membership plan is needed to receive college recommended credits?
Upper-division credit or lower-division credit at Study.com?
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Taking College Saver Final Exams
5
How do I take a College Saver final exam?
How long do I have to take my College Saver final exam?
What forms of ID are acceptable for College Saver final exams?
How long until I get my College Saver final exam results?
Non-proctored College Saver Final Exams FAQs
College Plan Option FAQs
7
What is the list of core General-Ed and pre-requisite courses available for the College Starter plan?
Are you limited to a certain number of courses per month in College Starter and the updated College Saver?
What is the impact of un-enrolling in a course if you are subscribed to the College Starter plan?
Can I switch into one of the new College level plans if I am an existing member?
Can I switch into one of the new College level plans if I was a past member?
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Submitting Assignments
5
Can I use Grammarly when completing my Study.com course assignments?
Can I use ChatGPT (or similar tools) when completing my Study.com course assignments?
Can I use Perplexity for my Study.com course assignments?
What does it mean if my course project submission is deemed Ungradable?
Can I resubmit my assignment if it is deemed Ungradable?
Teacher Membership Questions
Using Study.com in the Classroom
12
Do you have any insider tips for teachers who are new to Study.com?
How do I share links with my students using Canvas, Schoology, Blackboard, or another LMS?
How do I send a lesson to my students using Google Classroom?
Using Quiz Party in the classroom
Share lessons with your students
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Using Virtual Classrooms
14
Troubleshooting Issues with Google Classroom Import
Archive Classroom & Duplicate Classroom
A Quick Start Guide to Study.com Classrooms for Teachers
How do I create a Virtual Classroom?
How do I invite students to join my virtual classroom?
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How to Use Custom Courses
5
What are Custom Courses?
How do I create a custom course?
How do I add lessons to a Custom Course?
How do I modify a Custom Course?
How do I share a Custom Course?
Teacher Membership and Billing
3
Tax Exemption Request
Do you offer group pricing?
Teacher Pricing
Mobile App Questions
Watching Videos
2
How can I download a video in the Mobile App and present it to my class?
Troubleshooting mobile app
Family Plan
Family Plan FAQs
20
Family Account Overview
Can I create a family account if I already have a paid subscription?
How do I add a second child to a family account?
Can I create a family account without adding any children to the account?
How do I add my child to my family account?
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Homeschool
7
Does Study.com offer a homeschool plan?
Teacher plan or Homeschool plan?
Special needs/IEP
Earning Credit
Homeschool Hours
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